FXEthos provides world class customer service !!???

WE HAVE BEEN AWAITING FOR A REPLY FROM FXEthos REGARDING THEIR FSP # since 16 Dec 2012...

Customer Service

1. We strive to provide world class customer service to all our clients, regardless of account size, volume, or profitability.
2.  We intend to offer this by:
   
   1. 30 minutee-mail response time
   2. 6 hours e-mail resolution time
   3. 24 hours over 5 days live chat service